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Your First Telehealth Visit

Thank you for choosing Specialized Physical Therapy for your physical therapy needs. We have put together some information to help you prepare for your first Telehealth visit. Telehealth may be something brand new for you, and we want to give you some important information regarding what to expect, and how to ensure the best experience you have come to expect with our team continues while you connect with your provider online.

What are Telehealth visits?

Telehealth visits are a secure video call (similar to FaceTime®) between your physical therapy provider and yourself. All video calls are secure, encrypted, and HIPAA compliant. During the visit, our team may discuss your progress, answer clinical questions, provide educational information, and share guidance regarding your activities, home exercise program, and need for other medical intervention. If appropriate, and with your permission, members of your family may also participate in these virtual visits regarding your care plan, communicate this need to your therapist if you are interested.

How Does It Work?

Our clinics use a Telehealth platform called “BetterPT.” This is a HIPAA compliant online tool that allows simultaneous audio/video communication with your provider.

Accessing the software: You will receive your email or text reminder (based on preferences you communicate with the clinic) the day before your scheduled appointment. Within that reminder notification will be a personalized hyperlink to access your telehealth appointment. 

If you are using a mobile device (cell phone or tablet hooked to a data plan), the supported web browsers are Safari (iPhone only), Firefox, or Google Chrome (Android only)

If you are using a computer (desktop or laptop) the supported web browsers are Google Chrome, Safari, Firefox, Opera, and Internet Explorer (10 & above with Open Tok Plugin)

Pre-connection Testing: Once you receive your text/email notification for your upcoming scheduled appointment, it is recommended that you click on the Hyperlink as if you are starting your appointment to complete the pre-visit connection testing. This will test your internet connection, audio and video settings to ensure your call is successful with your therapist, and give you the ability to diagnose if there will be connectivity issues and the time to address any issues before your scheduled appointment.  

Make sure you close all streaming -- Netflix, Amazon, etc -- on all devices in the household during this session to ensure the quality of your session is not affected. 

Guide for Mobile Device Guide for Computer

How Do I Login?

Access your text or email reminder for your appointment and click on the hyperlink included within the appointment reminder. If you cannot locate your reminder please call the clinic prior to your appointment start time, and they can email a new link for your telehealth call. 

Starting a Telehealth Session with your PT:

Please click on the hyperlink for your scheduled appointment at least 5 minutes prior to your scheduled appointment time. The video call will begin as soon as your provider enters the call.

Preparing for your Telehealth Visit:

Make yourself comfortable. Choose a location in which you can be most comfortable both physically and emotionally.

Wear comfortable clothes that allow for movement that can be seen over video. Having snug-fitting clothes allows your provider to assess how parts of your body move to determine the best intervention. You may be asked by your provider to move during your visit so make sure you have room to move!

Be safe. Please do not try to have a telehealth visit while driving or performing other activities that may cause harm.

Choose a location that is quiet and private without distractions. This is a healthcare appointment and distractions can make the appointment challenging for everyone. You want to be able to share information freely with your provider so other people in the room may not provide enough privacy. The more comfortable you are in your surroundings the better the outcome of the visit will be. Headphones are a great strategy if you have a busier environment and for a clearer audio experience.

Choose a Consistent Location. Using the same space for every visit allows your provider to know what equipment and furniture are available for treatment.

Telehealth Consent to Treat: 

When starting your telehealth session, and when reviewing your intake paperwork,  you will be asked to read and agree to consent for treatment within the Telehealth setting. If you are a minor (under 18 years of age on the day of the appointment) please have a parent/guardian accompany you for each visit to provide consent and attend the duration of the visit.

This platform is HIPAA compliant and no information from this visit will be recorded or stored in any form outside of documentation in our electronic medical record system in your private medical chart.

You, as the patient, have the right to refuse or stop this treatment session at any time.

Your provider may determine your case is inappropriate for a telehealth visit and you may need to be referred to in-clinic care or your MD for more appropriate management.

If we lose connection during this visit, your provider or front office team will contact you via the cell phone number that you gave when scheduling the telehealth appointment to attempt to reconnect via the platform or reschedule based on the technical issue at hand.


If you have any formal grievance or complaint you would like to report regarding your experience a link to report is available on our website.

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